FAQ

Sizing

MEN’S  (CM) S M L XL 2XL 3XL 4XL 5XL
BODY HEIGHT 174-178 178-182 182-186 186-190 190-194 194-198 198+ 198+
CHEST WIDTH 103 110 117 124 129 136 145 150
WOMEN’S (CM) 8 10 12 14 16 18 20 22
BODY HEIGHT 160-164 164-168 168-172 172-176 176-180 180-184 184+ 184+
CHEST WIDTH 84 89 94 99 104 109 114 119

Returns & Exchanges

EXCHANGE POLICY
If you purchase an item that does not fit we will offer an exchange for the correct sizing (subject to the availability of stock).  Please contact us at pbra@pbr.com to arrange an exchange. Item/s must be returned unworn, unwashed and in otherwise unused condition with all the original labels and tags attached. Merchandise must be returned with your proof of purchase (ie. your receipt or invoice). Customers will be responsible for shipping and handling charges for all returns.

REFUND POLICY
We do not offer refunds for change of mind. If you have purchased an item and it is faulty, please contact us at pbra@pbr.com to arrange a refund.

FAQ

IF I CHANGE MY MIND ABOUT THE ITEM/S I ORDERED CAN I GET A REFUND? 

Sorry, we do not offer refunds for change of mind. Please ensure you choose carefully before placing your order.

HOW DO I KNOW WHAT SIZE TO ORDER?  

Please use the men’s and women’s size guides above to find a suitable size. Tip: find a similar shirt in your own wardrobe and lay it flat on a table. Grab a measuring tape and measure between armpit seams. Double that measurement and compare it to our size charts.

IS THERE A FEE FOR POSTING MY ORDER ?

Yes, all orders are shipped through Australia Post. Shipping is automatically calculated based on total weight and size of order, and where it is being posted.

CAN I COLLECT MY ORDER INSTEAD OF HAVING IT POSTED? 

At this stage we do not offer a Click & Collect option, however, we’d love you to join us at any of our PBR Australia Monster Energy Tour events, where we will have a small range of merchandise items available for purchase. Please check our website for complete tour schedule. 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? 

Orders will be dispatched Mondays, Wednesdays and Fridays only. We send all orders from our office in Townsville, North Queensland with Australia Post so please allow the following time frames for it to arrive. We will send a shipping notification once your merchandise has been posted. If you haven’t received your order after the allocated time, use your tracking number to find out the location of your order. 

Australia Post Estimated Shipping Times

Standard Domestic Shipping Sending to same state: Metro – up to 2 business days , Country – up to 5 business days. Sending interstate: Metro – up to 3-6 business days, depending on lodgement and destination points, Country – please ask at your local Post Office
Standard International Shipping 6+ business days
Express Domestic Shipping 1-2 business days between major metro cities
Express International Shipping 2-4 business days between major metro cities

* All shipping times are estimates based off advice from Australia Post, please see your local Post Office for more information on shipping times.

Opening Hours:

Monday 9am – 5pm
Tuesday 9am – 5pm
Wednesday 9am – 5pm
Thursday 9am – 5pm
Friday 9am – 5pm

* Subject to change based on Australian and Queensland Public Holidays